Refund policy

Refund & Return Policy

At Enigma Trading Co., we strive to ensure our customers are fully satisfied with their purchases. However, please note that we reserve the right to refuse any returns or refunds, and these requests will be reviewed on a case-by-case basis.

General Returns and Refunds:

  • We do not accept returns or offer refunds automatically. Any return or refund requests will be carefully evaluated based on the specific situation, including but not limited to the condition of the product, reason for the return, and timing of the request.

  • Eligibility for returns or refunds may vary depending on the product category or promotional offers applied to the purchase.

  • Items returned must be in their original, unopened or unused condition, with all packaging intact.

Damaged Products During Shipping:

  • If your item is damaged during shipping, please contact us within 7 days of receipt. We will attempt to file a claim with the shipping carrier, provided the package was insured.

  • In the event a claim is successfully processed, we will offer to either exchange the damaged item or replace it with a new one, based on the available stock and your preference.

  • Photos of the damaged product and packaging will be required to assist with the claims process. Please keep all packaging materials until the claim is resolved, as they may be needed for inspection by the carrier.

Custom Items and Services:

  • Custom items (including but not limited to the Blank Repack Box, Pro-set, Premium set, and Enterprise set) and custom services are non-refundable. These products are specifically created or altered for you, and therefore, once the order is placed, it cannot be returned, exchanged, or refunded.

  • We encourage you to carefully review any custom requests before placing your order to ensure all details are correct, as we are unable to accommodate changes after production begins.

How to Request a Return or Refund:

  1. Contact our customer service team at info@ripenigma.com within 7 days of receiving your order.

  2. Provide your order number, reason for the return or refund request, and any relevant photos if applicable.

  3. Our team will review your request and will inform you of the decision as soon as possible.

Please note that shipping costs are non-refundable, and the customer may be responsible for the return shipping fees unless otherwise specified.

Final Decision:

We reserve the right to refuse any return or refund request that does not meet the criteria outlined above, or if the product has been damaged or altered after purchase.

Thank you for shopping with Enigma Trading Co.! Your satisfaction is important to us, and we will work with you to resolve any issues in a fair and timely manner.